Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Username, email address, avatar, country, and password (or Google OAuth credentials).
• Transaction Data: Cryptocurrency wallet addresses, payment screenshots, escrow transaction details, and offer/order history.
• Listing Data: Social media account details you provide when creating listings, including platform handles, audience metrics, and pricing.
• Communications: Messages sent through our built-in chat, support tickets, dispute reasons and evidence, and reviews.
• Identity Verification: Where applicable, documents or information submitted for verification purposes.

1.2 Information Collected Automatically

• IP Addresses: We log IP addresses for logins, offers, and orders to detect and prevent multi-account fraud and unauthorized access.
• Device & Browser Information: Device type, operating system, browser type, and screen resolution.
• Usage Data: Pages visited, features used, timestamps of interactions, and referral sources.
• Session Data: Session tokens and authentication state managed via secure cookies.

2. How We Use Your Information

We process your data strictly for operational necessity and platform security:

• Platform Operations: Facilitating account creation, escrow transactions, messaging, and the buying/selling process.
• Security & Fraud Prevention: Detecting multi-accounting, verifying identities, enforcing two-factor authentication, and preventing unauthorized transactions.
• Transaction Processing: Confirming cryptocurrency deposits, processing withdrawals, and managing escrow fund flows.
• Communication: Sending transaction notifications, security alerts, and support responses via email, browser push notifications, or Telegram.
• Dispute Resolution: Reviewing evidence (chat logs, screenshots, transaction records) to mediate disputes between users.
• Platform Improvement: Analyzing usage patterns to improve features, fix bugs, and enhance user experience.
• Legal Compliance: Meeting legal obligations, responding to lawful requests, and enforcing our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• With Other Users: Your public profile (username, avatar, country, ratings) is visible to other users. During transactions, limited information is shared with the counterparty as needed to complete the trade.
• Authentication Providers: If you choose to sign in with a third-party service like Google, we receive basic profile information (name, email, profile picture) from that provider. Their own privacy policy governs data they collect on their end.
• Transaction Verification: To verify cryptocurrency deposits, we may query public blockchain networks using your deposit wallet address. Only the publicly visible wallet address is used in these queries — no personal account data is transmitted.
• Market Data: We use publicly available market data to display current cryptocurrency exchange rates. No personal data is involved in these requests.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of Fameclerk or its users.
• Fraud Prevention: We may share IP addresses or account data with law enforcement or other platforms when investigating fraud, stolen accounts, or other illegal activity.

4. Data Security Measures

We implement industry-standard security measures to protect your information:

• Password Hashing: All passwords are salted and hashed using bcrypt. We never store plaintext passwords.
• Encryption at Rest: Sensitive data fields (such as seller account credentials held in escrow) are encrypted in our database.
• HTTPS/TLS: All data transmitted between your browser and our servers is encrypted via HTTPS.
• CSRF Protection: All forms and state-changing operations are protected against cross-site request forgery attacks.
• Two-Factor Authentication: Users can enable 2FA for an additional layer of account security.
• Session Security: Sessions are managed securely with httpOnly cookies, and suspicious login activity triggers alerts.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

• Active Accounts: We retain your account information for as long as your account is active or as needed to provide you with our services.
• Transaction Records: Transaction records, escrow history, and chat logs are retained for a reasonable period for dispute resolution, legal compliance, and fraud prevention.
• Account Deletion: If you request account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., resolving outstanding disputes or preventing re-registration of banned users).
• Anonymized Data: Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics purposes.

6. Cookies & Local Storage

• Essential Cookies: We use cookies to maintain your login session, CSRF protection tokens, and remember your preferences (such as dark mode).
• Local Storage: We may use browser local storage to cache non-sensitive UI preferences for a smoother experience.
• No Tracking: We do not use third-party advertising or tracking cookies.
• Browser Controls: You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain platform features like staying signed in.

7. Your Privacy Rights

You have the following rights regarding your data on Fameclerk:

• Profile Editing: You can update your profile information (username, email, avatar, country) at any time through your account settings.
• Account Deletion: You can permanently delete your account from your settings. Please note that certain records (such as completed transaction history and dispute evidence) may be retained as described in Section 5.
• Notification Preferences: You can manage how and when you receive notifications through your account settings.
• Data Inquiries: If you would like to know what personal data we hold about you, request corrections to data you cannot edit yourself, or have other privacy-related concerns, please contact us using the details in Section 12. We will respond to all reasonable requests in a timely manner.

If you are located in the European Union, California, or Canada, additional privacy rights may apply under your local law. Please contact us to discuss how we can assist you.

8. Third-Party Platforms

Fameclerk facilitates the buying and selling of social media accounts across platforms such as YouTube, Instagram, TikTok, X (Twitter), and Telegram. These platforms are independently operated and have their own privacy policies and terms of service.

• No Control: We have no control over how these platforms handle your data, credentials, or account information once you interact with them.
• Account Transfers: When a transaction is completed, any credentials or information exchanged on the third-party platform (such as login details, email changes, or security settings) is governed by that platform's policies — not ours.
• Listing Links: Listings may link to social media profiles for verification purposes. Clicking these links takes you outside of Fameclerk.
• Your Responsibility: We encourage you to review the privacy policies and terms of any platform before sharing personal information or completing transfers.

9. Children's Privacy

Fameclerk is not intended for use by individuals under the age of 18. Our platform involves cryptocurrency transactions, legally binding escrow agreements, and the transfer of digital assets — activities that require users to be of legal age to enter into contracts.

• No Collection: We do not knowingly collect personal information from anyone under the age of 18.
• Do Not Use: If you are under 18, do not create an account, use any features of this platform, make any purchases, enter into any transactions, or provide any personal information to us — including your name, email address, or username.
• Discovery: If we learn that we have collected personal information from a user under 18 without proper verification, we will take immediate steps to delete that information and terminate the associated account.
• Reporting: If you believe a minor is using our platform, please contact us immediately so we can investigate and take appropriate action.

10. Change of Ownership

If Fameclerk is sold, acquired, or merged with another entity, your personal data and account information may be transferred to the new owner as part of that transaction. In such an event, we will make reasonable efforts to notify you via email or a notice on the Platform. If you do not wish your data to be transferred, you may delete your account before the transfer takes effect.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you via email or a prominent notice on the Platform. Continued use of Fameclerk after any changes constitutes your acceptance of the updated policy.